We ship WORLDWIDE and packages are generally dispatched within 48 hours after receipt of payment.
All items supplied or repaired by us are fully tested and carefully packed before shipping, including packing materials are strong wooden crating system, robust and shockproof to avoid damage on shipping.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We do not include the product reaches the destination country’s customs clearance services. If you need such services, please notify us.
If you have any problems within warranty period from the date of delivery then please contact our Customer Relationship Team who will be happy to help and explain what you need to do next.
If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.
The Customer should not return any damaged items until they are instructed to do so by GREENTECH SURVEYING as they may be subject to inspection from the courier company.
If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.
Should you wish to return an item for any other reason than stated above we must be informed of the return and reason for return in writing within 30 days of receipt of the item. You then return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 10% re-stocking fee.